Last updated: 17 August 2026
1. The service
IXLEAN provides guided training videos, activity tracking, personal training plans and AI-generated fitness guidance. By creating an account or buying a membership, you agree to these terms and the privacy policy. You must be at least 16 and legally able to enter the agreement that applies where you live.
2. Fitness guidance, not medical advice
IXLEAN is not a healthcare provider. AI and video guidance can be incomplete or wrong and does not replace a doctor, physiotherapist or other qualified professional. Use your judgment, stop if something feels unsafe and seek professional advice for injury, illness or a medical condition. Physical training involves an inherent risk of injury.
3. Your account
Use a valid email address, keep access links and devices secure, and do not share a personal membership. You are responsible for activity carried out through your account. Contact support@ixlean.com if you lose access or want to close the account.
4. Membership, price and renewal
The product, price, currency, billing period and any introductory offer are shown at checkout before payment. Recurring memberships renew for the displayed period until cancelled. You can cancel before the next renewal by using an available account-management option or contacting support@ixlean.com. Access normally continues through the period already paid for.
Any advertised money-back guarantee is additional to, and never replaces, mandatory consumer rights. Where the current IXLEAN offer includes a 30-day guarantee, request it within 30 days of the initial purchase by contacting support.
5. Right of withdrawal in the EU/EEA
If you are an EU/EEA consumer buying online, you generally have 14 days from the service contract to withdraw without giving a reason. Send a clear statement to support@ixlean.com within that period. If you expressly ask the service to begin during the withdrawal period and then withdraw after using it, the law may allow a proportionate charge for service already supplied. Different rules or exceptions can apply to digital content where you expressly consent to immediate supply and acknowledge the effect on withdrawal rights. Nothing here limits stronger mandatory rights that apply to you.
6. Acceptable use
Do not scrape or copy the service, bypass access controls, probe another person's data, interfere with availability, upload unlawful material, misuse the AI system or use an account in a way that harms IXLEAN, its members or providers. Reasonable usage and safety limits may apply to AI features. Serious or repeated misuse may lead to suspension or termination.
7. Content and licence
Your membership gives you a personal, limited, non-transferable right to use the available service and watch included content. IXLEAN and its licensors retain all intellectual-property rights. Do not record, download, redistribute, resell or publicly perform protected content unless a feature or law expressly permits it. The catalogue and service features may change over time.
8. Third-party services and AI
IXLEAN relies on providers described in the privacy policy, including payment, hosting, video, email and AI services. AI output is generated by a machine and must be checked before you rely on it. IXLEAN does not promise uninterrupted availability, although reasonable efforts are made to keep the service operating and to handle planned maintenance responsibly.
9. Changes, suspension and termination
Material changes to these terms will be communicated where required. If you do not accept a change, you can stop using the service and cancel before the next renewal. IXLEAN may suspend access where reasonably necessary for security, non-payment, legal compliance or a serious breach, while respecting mandatory consumer rights.
10. Liability and governing rights
The service is provided with the statutory rights and guarantees that cannot be excluded. To the maximum extent the law permits, IXLEAN is not responsible for indirect losses or injuries caused by ignoring safety guidance or using the service outside its intended purpose. No limitation in these terms excludes liability that cannot legally be excluded.
Norwegian law applies unless mandatory consumer law in your country gives you additional protection. The parties should first try to resolve a dispute through support; consumers may also use the courts or complaint mechanisms available under applicable law.
11. Contact and operator
Questions, cancellations and withdrawal notices: support@ixlean.com. Privacy requests: privacy@ixlean.com.