IXLEAN.
Privacy Policy.

IXLEAN Privacy Policy

Effective Date: October 2024

At IXLEAN, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our platform, including our website, mobile application, and services. By using IXLEAN, you agree to the terms of this policy.

1. Information We Collect

When you use IXLEAN, we collect several types of information to provide you with personalized fitness services and improve your experience. This includes:

Personal Information:

  • Account Information: When you sign up, we collect your name, email address, and contact details.

  • Fitness Goals and Preferences: Information about your fitness objectives, workout preferences, dietary restrictions, and health goals.

  • Health and Workout Data: Data from connected wearables or apps like Strava, including your workout history, performance metrics (e.g., heart rate, distance, speed), and progress updates.

Payment Information:

  • If you purchase premium services, we collect payment details. All transactions are securely processed through third-party payment providers, and we do not store your financial information.

Usage Data:

  • We collect information about how you interact with IXLEAN, such as pages visited, features used, and actions taken within the platform.

Device Information:

  • We collect data about your device, including IP address, operating system, browser type, and device identifiers to ensure platform security and enhance user experience.

2. How We Use Your Information

We use the data we collect to provide you with a personalized fitness experience, enhance our platform, and improve customer service. Specifically, we use your information for:

  • Personalized Coaching: Using your fitness and health data, we tailor workout plans, provide personalized tips, and suggest meal plans that match your goals.

  • AI Interaction: To ensure that your interactions with our AI trainers are tailored to your specific progress and preferences.

  • Communication: We send you emails, SMS, and notifications related to your workouts, progress, and milestones. You may also receive marketing emails if you opt in.

  • Payment Processing: If you make purchases, your payment information is used for processing and billing purposes.

  • Improvement of Platform: We use usage data to improve our services, features, and overall user experience.

  • Compliance and Security: To maintain the security of the platform and ensure compliance with legal obligations.

3. Sharing of Your Information

We value your privacy and do not sell your personal information to third parties. However, we may share your data in the following circumstances:

  • With Your Consent: We will share your information with third parties when you give explicit consent.

  • Service Providers: We work with third-party providers to process payments, store data, and provide other essential services. These providers only have access to your data as necessary to perform their tasks on our behalf and are bound by confidentiality agreements.

  • Legal Requirements: We may disclose your information if required by law, legal process, or government request.

  • Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred. We will notify you of any changes in ownership.

4. Your Rights

You have certain rights regarding your personal information, including:

  • Access: You can request a copy of the personal data we hold about you.

  • Correction: If your information is incorrect or incomplete, you can ask us to update it.

  • Deletion: You may request that we delete your personal data, subject to certain legal limitations.

  • Opt-Out: You can opt-out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.

To exercise any of these rights, please contact us at support@ixlean.com.

5. Data Security

We take data security seriously and implement industry-standard measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no system is completely secure, and we cannot guarantee the absolute security of your information.

6. Retention of Data

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. If you request the deletion of your data, we will delete it unless we are required by law to retain it.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to analyze user behavior, manage the platform, and improve your experience. You can control cookies through your browser settings, but disabling them may affect your use of IXLEAN.

8. Third-Party Links

Our platform may contain links to third-party websites or services. Please note that this Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

IXLEAN is not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe that we have collected information from a child under 16, please contact us immediately, and we will take appropriate action to delete the information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will notify you of any significant changes by email or via our platform. Your continued use of IXLEAN after any changes signifies your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

IXLEAN
Email: support@ixlean.com

This IXLEAN Privacy Policy reflects our commitment to protecting your personal data while providing a seamless, personalized fitness experience.